FAQS
At Pure Elegance Bridal, we understand that hunting for your dream dress is quite daunting; so below are all the answers to your frequently asked questions we have come across so far.
ARE YOU AN ONLINE BUSINESS OR CAN WE SEE THE DRESSES IN PERSON?
We operate solely online, but offer a 14 day money back returns policy, so you can try on the dress in the comfort of your own home and have the option to return it if it’s not suitable for you.
WHAT SIZES DO YOU STOCK?
We generally stock between a size 16 and size 28, however, we are always looking to expand our range whenever possible. We do have smaller sizes available as clearance due to focussing on our plus size range.
DO YOU ACCEPT A DEPOSIT?
Unfortunately we are unable to take deposits, however, we do offer finance options via Klarna or Paypal Credit which allows you to pay in instalments. Please note any finance offered will be between you and the finance provider.
WHAT DO YOU RECOMMEND WHEN TRYING ON DRESSES?
We recommend wearing a nude or Ivory/white coloured underwear and a strapless or multi-way bra, so you can see the full effect of the dress without having to hide loose bra straps. It is also better, if possible, to have the bra you intend on wearing on the day, as they can dramatically change fit of the dress depending on style. Of course, this is in an ideal world and in no way essential!
DO YOU HAVE AN ALTERATIONS SERVICE?
No, we do not have an on-site seamstress, however we have a few local to the area we can recommend. We like to leave alterations with the customer, as it gives the customer the freedom to choose who suits them and stops them feeling restricted.
DO YOU ACCEPT RETURNS?
We do accept returns within 14 days of delivery - please see our returns policy for further details.
I DON'T KNOW MY SIZE - CAN YOU RECOMMEND WHICH DRESSES MAY WORK FOR ME?
Send us a message or email and we will happily help. We understand it can be daunting but will aim to find you the perfect gown for your special day.